STORE POLICY
LUXURY TRANSIT
Chocolate is finicky. It is quite delicate and high-maintenance. It requires specific environmental conditions to stay happily in it's form of Decadent Candy.
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Chocolate does not like being warm in a delivery vehicle.
Chocolate does not like being left in PO Boxes.
Chocolate does not like being left on a porch for 5 hours waiting to be picked up.
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Because there are so many variables involved in getting Decadence to you, unharmed, we have a few parameters around what we CAN control in getting those candies to you!
PRIVACY & SAFETY
Our Guarantee: Your satisfaction is our top priority. If you are not 100% satisfied with your purchase, please review our return policy below:
Returns:
Due to the perishable nature of our products, we do not accept returns or exchanges.
If you experience any issues with your order (e.g., damaged items, incorrect products), please contact us within 7 days of delivery. Provide a photo of the product and packaging to help us resolve the issue promptly.
Refunds:
Refunds are granted on a case-by-case basis for damaged or defective items. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Non-Refundable Items:
Sale items, gift cards, and products purchased during clearance events are non-refundable.
SHIPPING & HANDLING
From May through September, if you would like to purchase 3D Candy, you will need to use the local pick up option, or visit a local retailer.
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We cannot ship to PO Boxes.
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We only ship orders Monday through Wednesday, we do NOT ship orders Thursday through Sunday. This means that if you order your candies on Wednesday evening, they will not be shipping out until Monday morning.
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If, at shipping time the weather is too warm in either in our area or the destination location, we reserve the right to cancel your order and give you a full refund. We are always sad to do this, but it would be MORE sad for you to witness what happens to candies on warm days.
If this happens and we need to cancel your order, we will be in contact with you.
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Because the candies require so much comfort during transit, especially during warm weather, we must charge a handling fee for each order to make sure the candies have the comfort they require (insulation, etc.)
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Orders are typically processed within 1-2 business days.
Shipping costs are calculated at checkout based on your location and order weight.
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Free shipping on orders over $75 (within the contiguous United States.)
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Currently, we ship only within the United States. Stay tuned as we expand our reach!
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We know this seems a bit more complicated than ordering on Amazon. Don't worry, the gratification and pleasure derived from that first bite will reward your patience. Thank you!
RETURN POLICY
Our Guarantee: Your satisfaction is our top priority. If you are not 100% satisfied with your purchase, please review our return policy below:
Returns:
Due to the perishable nature of our products, we do not accept returns or exchanges.
If you experience any issues with your order (e.g., damaged items, incorrect products), please contact us within 7 days of delivery. Provide a photo of the product and packaging to help us resolve the issue promptly.
Refunds:
Refunds are granted on a case-by-case basis for damaged or defective items. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Non-Refundable Items:
Sale items, gift cards, and products purchased during clearance events are non-refundable.
PRIVACY POLICY
Your privacy is important to us. Here’s how we protect your information:
Information We Collect:
When you place an order, we collect your name, email address, shipping address, and payment details.
We may also collect your email address if you subscribe to our newsletter.
How We Use Your Information:
To process and fulfill your order, including sending order confirmations and shipping updates.
To improve our website, products, and customer experience.
To send promotional emails if you have opted into our newsletter (you can unsubscribe at any time).
Data Security:
We use secure encryption protocols to protect your data during transmission and storage.
Your payment information is processed through trusted third-party payment gateways and is never stored on our servers.
Sharing of Information:
We do not sell or share your personal information with third parties, except as necessary to fulfill your order (e.g., sharing your address with shipping providers).
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Cookies:
Our website uses cookies to improve your browsing experience and analyze website traffic. You can manage cookie settings in your browser preferences.
ALLERGY & HEALTH DISCLAIMER
While our candies are crafted to be sugar-free and keto-friendly, they are made in facilities that may process allergens such as nuts, dairy, soy, or gluten. If you have severe allergies, please exercise caution and contact us for more information before placing an order.
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The products offered by 3D Candies, including our allulose-based, sugar free caramels, are crafted to be keto-friendly, and diabetic-friendly. However, individual health needs and tolerances may vary.
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Our products are made with allulose, a natural sugar alternative, which is generally recognized as safe and low in calories. While our candies are designed to have minimal impact on blood sugar levels, we recommend that individuals with diabetes, on a ketogenic diet, or with other health conditions, consult their healthcare provider before consuming these products.
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These statements and claims have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
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If you have any concerns about how our products may affect your health, please consult a qualified medical professional prior to use.
CONTACT US
We exist to provide a wonderful experience, if you have had less than that, we would like to know. Please use our form submission to reach out, we typically answer within 24-72 hours, or using the below contact information.
(916) 426-2789
Enjoy life's divine moments!